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Earthsense |
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Terms & Condtions |
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DisclaimerThe products we sell not licensed medicines and are generally considered safe. However, please note the following points:
Privacy PolicyOur Commitment To Privacy:Your privacy is important to us and as such we conform with the
requirements of the Data Protection Act 1998. To better protect your
privacy we provide this notice explaining our on-line information
practices and the choices you can make about the way your information
is collected and used. The Information We Collect:All customer information
supplied to Earthsebse, whether via the order form or Contact Us page,
will be treated as strictly private. We do not sell, rent, exchange or
otherwise distribute customer details with any third parties. You will
NOT receive any emails from third parties as a result of contacting us
or placing an order inquiry with us. In accordance with the Privacy
& Electronic Communications Act passed into law 11 Dec 03) we do
not send random marketing emails to personal email addresses.
The Way We Use Information:We use the information you
provide about yourself only for the specified purpose. We do not share
this information with outside parties unless necessary in order to
fulfil your request.
We use provided email addresses to answer the email we receive, provide email offers (at your request) and to confirm orders and despatch. Such addresses are not shared with outside parties. You will NOT receive any emails from third parties as a result of contacting us or placing an order enquiry with us. We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals. Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you with an opportunity to opt-out or otherwise prohibit such unrelated uses. Credit/Debit Card Security:All credit/ debit cards
are processed by Secure Trading who use industry standard 128 bit SSL
encryption. As you process your order on our secure server your browser
will automatically inform you that encryption is being used.
Our Commitment To Data Security:To prevent
unauthorized access, maintain data accuracy, and ensure the correct use
of information, we have put in place appropriate physical, electronic,
and managerial procedures to safeguard and secure the information we
collect on-line.
Returns PolicyOur returns policy is in accordance
with the Consumer Protection (Distance Selling) Regulations 2000. If
you have any specific queries regarding our returns policy please contact us.
Since our products risk contamination once they are opened off our premises we cannot accept returns at this time. This does not affect your statutory rights, in relation to faulty or misdescribed goods, details of which can be obtained from Consumer Direct (the Government's consumer advice helpline) or your local Trading Standards Office. ComplaintsIn the unlikely event that you wish to complain about any aspect of our business please email
us
stating the nature of your complaint, your contact details, and order
references if applicable at
sales@earthsense.org.uk..
We endeavour to resolve all complaints as amicably and as quickly as
possible.
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© Earthsesense 11 November 2008 |
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